Privacy Policy

Last updated: 15 October 2026

At IRHA Accessories, your privacy matters to us. We are committed to protecting your personal information and being transparent about how it is collected, used and stored.

This Privacy Policy explains how IRHA LONDON LTD, trading as IRHA Accessories (“IRHA”, “we”, “us” or “our”), collects and processes your personal data when you visit www.irha.uk, make a purchase or interact with our services.

1. Information We Collect

When you shop with IRHA or browse our website, we may collect the following information:

  • Personal details: Your name, email address, telephone number, billing address and delivery address.
  • Order information: Products purchased, order history, payment status and delivery details.
  • Payment information: Payment details processed securely through Shopify and its payment service providers. We do not directly store your full payment card details.
  • Website information: IP address, browser type, device information and browsing activity.
  • Marketing preferences: Your email subscription preferences and interactions with our marketing communications.
  • Customer communications: Information you provide when contacting us, submitting enquiries or leaving reviews.

We collect information directly from you and, where applicable, from our website, payment providers and other service providers.

2. How We Use Your Information

We use your personal information to:

  • Process, fulfil and deliver your orders.
  • Provide customer support and respond to enquiries.
  • Manage returns, exchanges and order-related issues.
  • Send order confirmations, delivery updates and important service communications.
  • Send promotional emails and updates where permitted by law.
  • Improve our website, products and shopping experience.
  • Measure marketing performance and, where permitted, personalise advertising.
  • Detect fraud, maintain website security and comply with legal obligations.

We only process personal information where we have an appropriate lawful basis under UK data protection law.

3. Our Legal Basis for Processing

Depending on the circumstances, we rely on the following lawful bases:

Contract: To process payments, fulfil purchases, deliver orders and provide customer support relating to your purchase.

Legal obligation: To maintain records and comply with applicable accounting, tax and other legal requirements.

Legitimate interests: To operate and improve our business, maintain website security, prevent fraud and respond to customer enquiries, where these interests are not overridden by your rights.

Consent: Where required, for promotional communications, non-essential cookies and certain analytics or advertising activities.

You can withdraw your consent at any time, without affecting processing carried out lawfully before withdrawal.

4. Marketing Communications

If you subscribe to our mailing list, we may contact you with new collections, special offers, product launches and other IRHA updates.

You can unsubscribe at any time by selecting the unsubscribe link in our marketing emails or contacting us directly.

We respect your marketing preferences and follow applicable UK electronic marketing rules.

5. Cookies and Advertising

Our website uses cookies and similar technologies to support essential website functions, remember preferences, understand website performance and support advertising.

Where enabled, we may use analytics and advertising services, including technologies provided by Meta, to understand how visitors interact with IRHA and measure advertising performance.

We request consent for non-essential cookies and tracking technologies where required by law. You can manage your preferences through our website’s cookie controls or your browser settings.

Essential cookies needed for functions such as checkout and shopping baskets may operate without consent.

6. Sharing Your Information

We share personal information with trusted service providers only where necessary for our business operations or other lawful purposes.

These may include:

  • Shopify: Our ecommerce platform and website provider.
  • Payment providers: To process transactions securely.
  • Royal Mail and delivery providers: To fulfil and deliver orders.
  • Email marketing providers: To manage subscribed customer communications.
  • Analytics and advertising partners: To measure performance and support marketing where legally permitted.
  • Professional advisers and authorities: Where necessary to meet legal obligations or protect our rights.

Some providers may process information for their own purposes under their respective privacy policies.

We do not sell customer mailing lists.

7. International Data Transfers

Some of our technology and service providers may process personal information outside the United Kingdom.

Where required, we take steps to ensure appropriate safeguards are in place for these transfers, such as recognised adequacy arrangements or approved contractual protections.

You may contact us for further information about the safeguards applicable to your personal data.

8. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes described in this policy.

Order and financial records may be retained for at least six years where required for accounting, tax and legal purposes.

Other information is retained according to the purpose for which it was collected, our legal obligations and whether you have requested its deletion.

Marketing information is retained while you remain subscribed or until it is no longer required, subject to records needed to respect your preferences.

9. Your Privacy Rights

Under UK data protection law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your information in certain circumstances.
  • Request restriction of certain processing activities.
  • Object to processing based on legitimate interests.
  • Request transfer of your data where applicable.
  • Withdraw consent at any time where processing relies on consent.

You also have the right to object to the use of your personal information for direct marketing at any time.

To exercise your rights, please email irhaaccessories@gmail.com.

You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk if you have concerns about how your information is handled.

10. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.

Our online store operates through Shopify, which provides security features for ecommerce transactions.

While we work to protect your information, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected without an appropriate lawful basis, we will take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business operations, technology or legal requirements.

Any changes will be published on this page with an updated revision date. Where required, we will provide additional notice.

13. Contact Us

For questions about this Privacy Policy or how your personal information is handled, please contact:

IRHA Accessories

Operated by IRHA LONDON LTD

Website: www.irha.uk

Email: irhaaccessories@gmail.com

Registered business address: 10 Nursery Terrace, 4 Epsom Road, London, England, E10 6ES